How to Avoid Being a Bad Auto Repair Customer

Everyone would like to make a lasting and positive relationship with an Denver mechanic. There are a few things to avoid to ensure you are a good customer. First, never bicker and haggle over price. A customer that always comes in begging and argues over price will certainly end up on a mechanics bad side very quickly. Try to get the price settles quickly by doing research on the average price of the repair. You should know what the job will cost before you authorize starting on the project, so complaining after the job is finished. If you've done your homework and know you're getting a fair price, there's nothing wrong with acting as if you don't mind paying the price.

Another pro tip is to avoid spending too much time talking to mechanics and managers about things unrelated to your vehicle. A few kind words or some small talk is really all most mechanics have time for. This is especially true when you have them on the phone. You should state the reason for calling and get off the phone. Phone time takes the technician away from their work and other customers.

You can stay off a mechanics bad list by avoiding hanging over their shoulder to watch them work. This is uncomfortable for most people and can give the technician a sense of distrust. Wait in the customer lounge unless you are invited into the shop. Finally, if  you take your car to several shops don't attempt to haggle with this fact. If a manager believes that theirs is the only shop you visit, it puts you at an advantage.



Another way to be a great customer is of course to spread the word about the shop. When you've established that you have found a reliable and competent shop, tell the service manager that you appreciate their work, and that you'll send your friends and family in when their vehicles need repair. The best advertising in the world is by word of mouth and they know it. A person who is referred to a shop is usually a good customer because they have a certain level of trust would not be there if they had simply walked in cold. When you refer someone to a center, be sure to have them say who sent them. When your shop hears your name, it demonstrates that you have kept your word and that you could provide even more new customers. This benefits everyone, and makes you a very desirable customer.

Having a good relationship with a Denver auto repair shop may help you secure even better service. You can call them for advice on repairs they don't do, or they may be able to recommend a good shop for certain repairs that they don't specialize in. They may also give you advice or help with a do-it-yourself repair at home, or even let you borrow a tool you need. There is nothing like having a friend in the auto repair business.